Bill Hentschell

From Platform Experience to Customer Experience “Hey papa, what is this silver disk on your desk?” “Well honey, it’s something called a DVD. It’s how we used to get movies to watch at home.” “Why did you need that, aren’t movies just on the TV?” Not…

Did you know that focusing on Customer Experience (CX) can increase a customer’s spend with your company by 140% on average! Don’t take my word for it, that’s based on research from Harvard Business Review. According to the research, when a company makes your life a little easier you are as mu…

The story used to go something like this: DevOps would code a new purpose-built application in C++ or Java designed for scale across multiple servers. They would work closely with DBAs to optimize the backend SQL calls and ensure a client located in the same server room would have great response tim…

Go to any trade show or technology event and you will see Software Defined {insert name here} everywhere.  Each vendor promising the panacea of ease of use, cost savings, and being ready for the future of IoT and beyond.  Moving the management duties off individual boxes into a centralized system do…

Did you know Pokémon Go set the record for the Apple App Store downloads in the first week?  Not only that, it has gone on to break five Guinness World Records: Most revenue grossed by a mobile game in the first month Most downloaded, first month Most international charts topped simultaneously for…

Going Digital, Digitization, The Digital Experience are all terms being thrown around these days and I am often asked “what does that really mean?”.  While the industry has done an amazing job of creating new buzz words, it is hard for the everyday technologist to link them to anything practical.  W…